WanSaiful.com

Personal thoughts of Wan Saiful Wan Jan

Maxis’ utter incompetence

This is what Maxis says about themselves:

By focusing on just three words we define ourselves.

This is what Maxis stands for.

Simple.
We aim to keep everything we do as simple as possible. For example, customers understand what it is we are telling them because we do it in a way that is straightforward and easy to understand.

We make things simple for everyone, including ourselves. Keeping things simple also means that everything we say is said in a clear direct tone of voice that is friendly and human.

Trustworthy.
Trust is crucial in every successful relationship and this is true between customers and Maxis, just as it is true between the company and its employees. All good relationships are built on trust which inspires confidence, and, assurance, conviction and reliance.

To be trustworthy is a way of life.

Creative.
Creativity defines us and therefore differentiates us from our competition. It inspires not only our communication style, but also how we answer the phone, design our stores, and deal with challenges.

Creative runs through everything we do and everything we say, it’s in our DNA

UTTER RUBBISH!

I wrote a comment on their Facebook Fan page and it was removed within minutes.

It has been 3 months and Maxis still fails to investigate a report that I lodged (a Maxis account under my name fraudulently opened in the mid-90s). They lost the papers I submitted twice. The first time I sent it to Maxis Taman Segar, and the second time to Maxis Gardens. None of what I submitted was received by their so called “Forensic Department”. Perhaps Maxis’ Forensic Team should firstly investigate what happened to the papers that they lost.

I have been forced to submit the same documents twice. The first time they clearly lost my papers. The second time it seems like the papers did not get to the right place.

Maxis Forensic Department staff are extremely unhelpful, and the Assistant Manager at Maxis Gardens could not care enough that a customer wants to make a formal complaint. I asked to see him and he refused to even come out from his office.

Because of the fraud, the blacklisted my name and I cannot open a mobile phone account anywhere. Maxis puts the burden to prove that I am innocent on me. Unless I can prove I am innocent, they will not remove the blacklist. Two questions:
1. How can I prove my innocence when they keep losing everything I submitted?
2. They were the one who failed to detect the fraud, why am I being punished?

It is almost impossible to speak to someone directly who can solve the problem. I also struggle to find Maxis’ complaint procedure displayed anywhere on their website.

The three best word to describe Maxis are:
1. Abysmal
2. Awful
3. Incompetent

Avoid Maxis if you can.

Filed under: Malaysia, Personal , ,

Streamyx / TM’s awful customer service

In my previous post, I have already hinted that Maxis shares the same awful quality of customer service with TM.

TM doesn’t just employ a security guard who is biadap (read my previous post), they also have a horrendous system in dealing with new applications.

I applied for Streamyx in mid December 2009. It has been almost a month and still TM fail to deliver.

They said they will complete the process within days. That’s a lie.

They said their staff will call to fix an appointment. Again, that’s a lie. Their staff just turned up unannounced.

I called their helpline last Sunday and was told that a technician is scheduled to come over today at 10am, but the technician will call me first before coming. That is also a lie. No one called me, and, when I called them, I was told no technician will come.

My personal experience shows that TM and Streamyx installation are hopeless and awful.

Unfortunately, no one else can provide the service I require. As a result of crony privatisation, TM monopolises certain services. So I do not have any choice but to endure TM’s inefficiency and horrendous service.

I now have to go to TMpoint Bangsar again to sort this out.

Tahniah diucapkan kepada badut-badut di TM yang ditadbir oleh Bumiputra Melayu.

Filed under: Personal , ,

Visit Hanoi

I went on a Hanoi City Tour today. Below are some pictures.

Front of Ho Chi Minh's Mausoleum

Had to queue to enter Ho Chi Minh’s mausoleum. Ho Chi Minh is regarded as the man who brought “freedom” to Vietnam. As I was standing in the line, a soldier came over telling me to not put my hands in my pockets, stand straight in the line, and face forward. What “freedom” fighter? Even in his death, he seemed able to use the army to deny me my freedom!

Ho Chi Minh's stone house


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Filed under: Personal

Minggu ini di Hanoi

Saya tiba di Hanoi pagi tadi, sekitar jam 8.45 pagi. Sepanjang minggu ini saya berada di sini untuk kursus yang dianjurkan oleh British Council Vietnam mengenai keusahawanan sosial.

Selepas tamat sesi petang tadi, sempat juga saya berjalan-jalan sekitar bandaraya Hanoi. Sibuk sekali! Motosikal memenuhi jalan dan nampaknya jalanraya di sini seolah-olah tiada peraturan.

Sekiranya berkesempatan, besok saya akan cuba melawat Museum of Vietnamese Revolution.

Filed under: Personal

Farewell dinner

Lady and Lord Sheikh invited us for a farewell family dinner tonight at the West Lodge Park Hotel. Lord Sheikh is chair of the Conservative Muslim Forum, of which I was Head of Policy. It has been quite an adventure!

Just after dinner with Lady and Lord Sheikh

Just after dinner with Lady and Lord Sheikh

Filed under: Britain, Misc, Personal

I am officially unemployed

Today, at around 6pm, I officially became unemployed. (How do you register for Jobseekers’ Allowance?)

Today is my last day at Social Enterprise London (SEL), having been there since 19 June 2006. I don’t think you can find a better place to work in London than SEL. The company, the people, and the projects there make you want to wake up early in the morning and stay in the office till midnight. There are some exciting projects taking place there, and I have no doubt that SEL will put London firmly on the map as the global social enterprise capital.

After saying goodbye to everyone at SEL, I went to see a trustee of the Malaysian Europe Forum. Just arrived home 15 minutes ago. Must now rush to help fellow Malaysians in Luton prepare chicken satay for our Eid party tomorrow afternoon.

And then, from tomorrow evening onwards, I have to continue working on two MTT papers – one on agrotechnology and the other on counterfeit drugs – which have been put on hold for several weeks because I cannot find the time to complete them.

Filed under: Britain, Personal

Big move on 5 October 09

It is already 6 September. On the 6th of next month, I will be arriving in KL. This time it is not just one of those usual holidays. But it will be a big move back. Yes, after 17 years in the UK, this will be a very big move indeed.

The plan is quite straight forward. I am returning to run the Malaysia Think Tank and hopefully take it to the next level. We will be recruiting more staff very soon. And we have several projects lined up to spread freedom and liberty in Malaysia. It will be exciting.

My diary for October is already looking quite full. Attending the Economic Freedom Network conference in Siem Reap on 8 – 11 October. Speaking at the Pacific Rim Policy Exchange on 14 – 15 October. Organising a seminar at ISEAS on 16 October (details coming soon). Going to my brother-in-law’s wedding in Kuantan. Plus a few other meetings in Bangkok and Jakarta later in the month too.

Filed under: Personal

Aix en Provence

I was in Aix en Provence on 24 – 26 August, attending an Atlas Global Initiative meeting. The town was bustling with tourists, and very very warm.

La Rotonde

La Rotonde

Cours Mirabeau

Cours Mirabeau

Cathédrale Saint-Sauveur

Cathédrale Saint-Sauveur

Fish stall at the market

Fish stall at the market

Hotel de Ville (Town Hall)

Hotel de Ville (Town Hall)

One of the streets

One of the streets

A wonderful biscuit shop in front of the town hall (Hotel de Ville)

A wonderful biscuit shop in front of the town hall (Hotel de Ville)

They have various mini-statues of Virgin Mary at the corners of buildings.

They have various mini-statues of Virgin Mary at the corners of buildings.

Atlas Global Initiative meeting

Atlas Global Initiative meeting

Atlas Global Initiative Meeting

Atlas Global Initiative Meeting

Filed under: Personal ,

Liverpool

I am on the train back from Liverpool. I was there for two days (since yesterday) for a conference at the Arena and Convention Centre at the Albert Docks. The last time I was in Liverpool must have been at least six to seven years ago. The city has changed quite a bit.

I stayed at Thistle Hotel, Atlantic Tower, which is not far from the Albert Docks. While the hotel was good, it was not that close to the places I really wanted to revisit. Time was not on my side either. I only had a few hours after 5pm on Tuesday to go places. But I did manage to go to a few places.

First stop was The Olive Tree on Renshaw Street. This was, and probably still is, the only shop in Liverpool city centre to sell Islamic books. I almost missed it because its facade is now painted red. Previously it was green. Stepping into the shop, I saw a familiar face but this time looking just a little bit older. Sister Somayya, the owner of the shop, was sitting at the counter. She said I have grown a little bit. She must have meant I have fatten up since Liverppol!

Next stop was the University, in particular, the Guild of Students. As I stepped into the building, I saw a poster advertising a play “Jebat”. I was president of the Liverpool University Islamic Society in 1999 and 2000 so unsurprisingly my next stop would be the prayer room, at the basement under the Guildmore Bar (is that the right name?). Not much have changed, but there was more people there during the Maghrib prayers. And I am glad to see that the wudhu area is now more properly done relatively to when I was leading the ISOC. During my time, we made several requests to get the Guild to install something like a shower basin and a pipe so that people don;t have to put their feet into the sinks when making wudhu. It didn’t happen even when I left, but there were two basins there now.

After a quick walk around the Guild of Students, I made my way to Smithdown Lane. When I was in my second year, I lived at either 27B or 28B Smithdown Lane – can’t remember the exact number. But it was on the top floor, and my room was on the furthest left of the building. I then got married and moved to Huntley Road, near Liverpool FC’s Anfield football stadium. And then I moved back to Smithdown Lane, this time number 31. So, I know the landlord – Mr Kassim, an Iraqi – quite well. The area around Smithdown Lane was well known as a prostitute area during that time. Don’t know if it still is, but when I was there yesterday there was no one asking me if I wanted “business”!

By this time, it was almost 8pm and I was getting hungry. So, after a short bus trip towards town, next stop was Master Chef – used to be my favourite Indian restaurant. The food is still quite good. I had dinner with Dr Jeevan Naidu. We were at Liverpool University together and the last time I met him must have been back in 1999. Had a very interesting chat about Malaysia, and, since it is election time, you can’t run away from Malaysian politics. By the time we finished I was too tired to do anything else so straight to the hotel and to bed.

I got up this morning to the news that Britain had its first earthquake for many years last night. Some people at the hotel were actualy woken up by the tremor which was at around 1am. I must have been half-dead because I didn’t feel anything.

Today, just before boarding the train from Liverpool Lime Street station, I paid a visit to Mr Mann, another former landlord of mine. After Smithdown Lane, I moved to 37 Princes Avenue, one of the properties owned by Mr Mann. He has a shop at St John’s shopping centre called Basic Design.

Unfortunately I didn’t have the time to visit Ar-Rahma Mosque ofthe Malaysia Singapore Association. Next time, hopefully.

Filed under: Britain, Misc, Personal

Sekolah Alam Shah

On 28th Dec 07, I did my Friday prayer at Sekolah Alam Shah Putrajaya. This was only the second time I visited the school since it was opened. (I left the ‘original’ Sekolah Alam Shah at Bandar Tun Razak in 1992).

Perhaps unsurprisingly, no memories came to me when I entered the school gate. It felt like it was a very different school. Well, I supposed it is a different school. It was a very different feeling when I passed by the former Sekolah Alam Shah after sending back Ustaz Hasrizal after the Ibn Khaldun Seminar 2. I can still remember waiting for the bus to go to Sungai Wang Plaza every Saturday morning. I also remember sneaking quietly into the school (avoiding the Pak Guard) every now and then because it was too late in the evening….the video game centre at Sungai Wang can make you forget the time!
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Filed under: Malaysia, Personal , , , ,

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