This is what Maxis says about themselves:
By focusing on just three words we define ourselves.
This is what Maxis stands for.
Simple.
We aim to keep everything we do as simple as possible. For example, customers understand what it is we are telling them because we do it in a way that is straightforward and easy to understand.We make things simple for everyone, including ourselves. Keeping things simple also means that everything we say is said in a clear direct tone of voice that is friendly and human.
Trustworthy.
Trust is crucial in every successful relationship and this is true between customers and Maxis, just as it is true between the company and its employees. All good relationships are built on trust which inspires confidence, and, assurance, conviction and reliance.To be trustworthy is a way of life.
Creative.
Creativity defines us and therefore differentiates us from our competition. It inspires not only our communication style, but also how we answer the phone, design our stores, and deal with challenges.Creative runs through everything we do and everything we say, it’s in our DNA
UTTER RUBBISH!
I wrote a comment on their Facebook Fan page and it was removed within minutes.
It has been 3 months and Maxis still fails to investigate a report that I lodged (a Maxis account under my name fraudulently opened in the mid-90s). They lost the papers I submitted twice. The first time I sent it to Maxis Taman Segar, and the second time to Maxis Gardens. None of what I submitted was received by their so called “Forensic Department”. Perhaps Maxis’ Forensic Team should firstly investigate what happened to the papers that they lost.
I have been forced to submit the same documents twice. The first time they clearly lost my papers. The second time it seems like the papers did not get to the right place.
Maxis Forensic Department staff are extremely unhelpful, and the Assistant Manager at Maxis Gardens could not care enough that a customer wants to make a formal complaint. I asked to see him and he refused to even come out from his office.
Because of the fraud, the blacklisted my name and I cannot open a mobile phone account anywhere. Maxis puts the burden to prove that I am innocent on me. Unless I can prove I am innocent, they will not remove the blacklist. Two questions:
1. How can I prove my innocence when they keep losing everything I submitted?
2. They were the one who failed to detect the fraud, why am I being punished?
It is almost impossible to speak to someone directly who can solve the problem. I also struggle to find Maxis’ complaint procedure displayed anywhere on their website.
The three best word to describe Maxis are:
1. Abysmal
2. Awful
3. Incompetent
Avoid Maxis if you can.
Filed under: Malaysia, Personal, maxis, Maxis complaint
looks like i’m in the same plight as you and i fully support your three best words to describe maxis, they are ABYSMAL! extremely AWFUL & IRRESPONSIBLE and VERY VERY INCOMPETENT. A number has been registered under my name without my consent. After lodging a police report and filled up a MAXIS COMPLAINT FORM, they submitted my complaint to the so-called INCOMPETENT MAXIS FORENSIC DEPARTMENT. they called me back a month later to tell me they rejected my complaint because the address and corresponding phone number stated on the registration form of the anonymous number concurrents with my current personal details! I said THESE ARE ALL BULL SHITS and for a forensic department to give SUCH LAME REASONS have just taken LAME to ANOTHER LEVEL!! I have been paying blindly for the usage charges of that number for over 6 months. and the forensic department agent a.k.a JERK, blamed me for discovering it TOO LATE! WTF?? anyway, I just lodged my complaints and dissatisfactions to the National Consumer Complaint Center (NCCC) and Malaysian Communications & Multimedia Commission (MCMC). I personally called em up and sent in my written complaint. if these two agencies cannot help resolve my plight, then the CONSUMERS’ RIGHTS IN MALAYSIA IS HOPELESS. HOPELESS!!