In my previous post, I have already hinted that Maxis shares the same awful quality of customer service with TM.
TM doesn’t just employ a security guard who is biadap (read my previous post), they also have a horrendous system in dealing with new applications.
I applied for Streamyx in mid December 2009. It has been almost a month and still TM fail to deliver.
They said they will complete the process within days. That’s a lie.
They said their staff will call to fix an appointment. Again, that’s a lie. Their staff just turned up unannounced.
I called their helpline last Sunday and was told that a technician is scheduled to come over today at 10am, but the technician will call me first before coming. That is also a lie. No one called me, and, when I called them, I was told no technician will come.
My personal experience shows that TM and Streamyx installation are hopeless and awful.
Unfortunately, no one else can provide the service I require. As a result of crony privatisation, TM monopolises certain services. So I do not have any choice but to endure TM’s inefficiency and horrendous service.
I now have to go to TMpoint Bangsar again to sort this out.
Tahniah diucapkan kepada badut-badut di TM yang ditadbir oleh Bumiputra Melayu.
Filed under: Personal, Streamyx, TM Point Bangsar
yeah..same things happen to me..
rs cam dipermainkan ngan TM lak..
mentang2 la register fee x de..
diorg wat main2 lak..
I got the same treatment!!! Im so pissed with them! Nak psg fix line pn x le serentak dgn streamyx ape hal! Mcm la susah sgt.. Dh ka dorg x process form i.. Bengang giler ni..
Right, TM Streamyx.com must improve their service first.
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[...] Streamyx / TM’s awful customer service [...]
I cannot agree with you more. The Malaysian government has allowed this to happen by granting Telecom Malaysia a monopoly. Only when the government forces TM to allow other ISPs to use the telephine wires, as in other countries, will the situation improve.